Well damn, F*** you to

Strong words, I know.

This is how I felt after dealing with Comcast Cable last year and I am not even a customer of theirs. One day I received a bill from Comcast with my address but another woman’s name on the bill. I called Comcast to inform them that I did not have cable and that they are billing the wrong house. I did this for a couple of days; finally, they sent a service representative to the house. The young man pulled up in the driveway then proceeded to pull out of the driveway. Perplexed, I went onto the porch to stop him. I hollered, “Where are you going?”

I went to the truck and he had written down that he had serviced my home and corrected the problem. I was upset, how dare he pretend that he is doing his job. I explained that there was a bill coming to my house for cable and I had no cable. He proceeded to tell me that I had it and maybe just did not know it. Believe I would know, I have two kids and I had been living in the house for three years at that time. If there were a cable cord in my house, my kids would have hooked it up and been watching cable. Finally, he agrees to go and check in my backyard to see if cable is running to my home. He checks and sure enough, I do not have cable, so he calls into the office and inform them that the house does not have cable and they are billing the wrong address. They tell him everything will be taken care and thank me for informing them of the error. Everything is set, right?

Next month, here comes another cable bill. I call the company and inform them again that I do not have cable and that someone has been out to the house. This time I demand to speak to a manager. I explain the problem to him and he calls the number on the bill. The people keep hanging up on him when he calls; I am able to hear this while it is happening. The manager says he will check into things and call me back. He calls me back later on that day and tells me things have been resolved. Comcast had screwed up the billing address but it was correct and I will not see another bill. I inform him that if it is not straighten out this time, I was not calling them back. I was trying to help out, while they are billing my house, someone is getting free cable. He thanks me and again says the problem corrected.

What happens the next month, of course I received another bill from Comcast. What did I do? I threw the bill in the trash and each bill thereafter for the next couple of months, until they finally stopped coming.

I ended of feeling, well damn, f*** you to. I am not even a customer and I am getting crappy service, it sure does not encourage me to want to become a customer. If I decide I want to get cable, I will not even consider Comcast as a provider. It really makes you wonder how much they value their customers.

I would like to know:

What ways do you show your customers that you value them?

What about potential customers, how do you value them?

Do you honestly know what your customers are saying about your business?

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